Membership Department

Members FAQ

 

On this page, some frequently asked questions regarding the Membership Department will be covered. Please read them before you send an e-mail to the Membership Department.


Contents


1. I'm not registered at IVAO yet and I don't know where I have to go to in order to get my account
2. I have been a member of IVAO for quite a while, but after a period of inactivity I can't log in anymore
3. I have created two accounts on IVAO and I want to keep only one and update my hours from my old account to the second one, is it possible?
4. I should get an award but I didn't receive it, why?
5. How can I change my e-mail?
6. My hours have not been updated on my account? Is this normal?
7. How can I change my division?
8. I lost my passwords, how can I get them?
9. Who may I contact if I have further/other questions?


1. I'm not registered at IVAO yet and I don't know where I have to go to in order to get my account


Then you can register at http://www.ivao.aero/members/person/register.htm.
The system says you cannot register? It's probably because you already have an account at IVAO, if it's the case, please contact the Swiss Membership Coordinator or Assistant Coordinator at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.  and they will reactivate your account so you can use your original account. If you belong to an inactive division please contact This email address is being protected from spambots. You need JavaScript enabled to view it.


2. I have been a member of IVAO for quite a while, but after a period of inactivity I can't log in anymore


Members that have been inactive (not connected) to the IVAO network as pilot or ATC for a few months, are classified as being "inactive". This means that they can no longer log on to the network and they no longer appear in the member list. Inactivation is an automatic process, the member's data are still available in the database, but they are no longer shown.

If you can remember your ID, the solution is very easy: just go to this page http://new.ivao.ch/membership/my-details and enter your VID. Reactivation will be automatically done within 15 minutes.

If you can't remember your password, go to the password reminder page at http://www.ivao.aero/members/person/password.htm enter your VID and your password will be mailed to the e-mail address stated in your personal details.

If you don't remember your VID, send a message to the Members Department at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.  with your name and surname, e-mail used at registration and they will send your ID as soon as possible.


3. I have created two accounts on IVAO and I want to keep only one and update my hours from my old account to the second one, is it possible?


Yes, it is possible. Just send your two ID's to This email address is being protected from spambots. You need JavaScript enabled to view it.  or This email address is being protected from spambots. You need JavaScript enabled to view it. . They will delete the newer account and add your hours to the old account.


4. I should get an award but I didn't receive it, why?


In that case, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. . They will verify it for you.
For divisional awards, please contact directly Membership Coordinator or Assistant Coordinator at This email address is being protected from spambots. You need JavaScript enabled to view it.  or This email address is being protected from spambots. You need JavaScript enabled to view it. .


5. How can I change my e-mail?


If you need to change your e-mail send a request to This email address is being protected from spambots. You need JavaScript enabled to view it. with the following information.
Subject; E-mail change VID (Vid is your ID#)
In the mail please include; reason for changing your e-mail address, old and new e-mail address.
(the word IVAO can not be in your e-mail)(staff members must send their request from their staff e-mail)


6. My hours have not been updated on my account? Is this normal?


Hours, as said in the pilot/ATC record, are updated NEXT day at 1200z. This is the reason why we can't see the hours added just after our disconnection of the net.

If a pilot/ATC is connected at 1200z, previous hours will be added next day following the same criteria as said before.

It is also possible that a pilot (this case only applies to pilots) stays inactive a lot of time (i.e. in the ramp or in flight with pause). In this case, the system considers that the pilot is sandbagging hours and they will not be added to the log. If this is the case, before 1200z, we can see a note in the "Staff comments".

PS: In case of server problems, the hours may not be updated at all.


7. How can I change my division?


According to rule 4.1.6 a member may request a division transfer at any time, however all transfers are subject of approval by the members prospective division and the Membership Department.

Send the request to This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. with CC to This email address is being protected from spambots. You need JavaScript enabled to view it.  (in only one mail).

Replace
XX by the 2-letter code of your current division (information only)
YY by the 2-letter code of the target division (needs approval)

In the Subject line include Division Transfer and your ID 123456 (replace 123456 by your id number)
Don't forget to write why you want to change division.
In case you have a pending practical exam, please finish the exam first or request cancelation from the Training department.
Only one transfer is allowed in one year (if you already had a transfer you can not request another transfer for 12 months)



8. I lost my passwords, how can I get them?


You have to resquest passwords via this link: http://ivao.aero/members/person/password.htm
You should be able to connect on IVAN, 15 minutes after the request.


9. Who may I contact if I have further/other questions?


Please, send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.  or This email address is being protected from spambots. You need JavaScript enabled to view it.
If you are trying to contact a specific person, please look up the personal e-mail address on the Membership Staff List (including both HQ and Division Membership Staff): http://www.ivao.aero/staff/department.asp?Id=m&all=yes

Need Help??

Do you have questions regarding IVAO or aviation ? Don't hesitate to contact the membership department, they will be pleased to help you !

You can contact them in any of the Swiss national languages; that means French, German, or Italian and of course English.

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